How to Respond to Customer Negative Reviews

How to Respond to Customer Negative Reviews

Believe it or not, the same premise applies to customer negative reviews as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. BrightLocal’s local consumer survey shows...
Who’s Supporting Small Businesses

Who’s Supporting Small Businesses

Small businesses represent 99.9% of all firms in the United States, according to Small Business Administration (SBA) reports. No wonder that organizations like this describe small businesses as the backbone of the economy. Small businesses employ 57.9 million people,...