The Dos and Don’ts of Customer Service

The Dos and Don’ts of Customer Service

Everyone can recall a time when they’ve received excellent customer service. Whether it was the clerk who was extra helpful or the hotel staff who went above and beyond, we’ve all experienced it. Unfortunately though, the bad customer service is almost always recalled...
My Next Set of Tires

My Next Set of Tires

This is a post about delivering value to a customer even when it’s at a direct cost without any direct compensation to the company. I have a light remodel project going on in my basement at home. On multiple occasions, we carried out torn-out drywall to the...

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