How to Respond to Customer Negative Reviews

How to Respond to Customer Negative Reviews

Believe it or not, the same premise applies to customer negative reviews as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. BrightLocal’s local consumer survey shows...
Hijacked!

Hijacked!

Small business owners wear a lot of hats, and after all the time spent on running the day-to-day operations, managing employees, and keeping track of the financials, paying attention to social media may not be a priority. Ignoring your online presence, however, can be...